Refund policy

Last updated: November 14, 2026

30-day returns

You may return an item within 30 days of the delivery date. To be eligible, the item must be unused, in as-new condition, and in its original packaging with all parts, accessories and manuals included.

How to start a return

Email contact@goldpacknow.com with your order number and the item you would like to return. We will reply by email with your return instructions. Please do not send items back without contacting us first. If you return an item that is not defective, you are responsible for the cost of return shipping.

Defective or damaged items

If your item arrives defective or damaged, email us with your order number and a short description or photos of the issue. For defective items, we cover the cost of return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days of us receiving the returned item. Your bank or card issuer may take additional time to post the refund.