Where do you ship?
We ship to addresses in all 50 US states and Washington, D.C., including Alaska and Hawaii. We do not currently ship to US territories or addresses outside the United States.
How much does shipping cost?
Standard shipping is free on all orders, including orders shipped to Alaska and Hawaii.
How long will my order take?
Orders are processed within 1-2 business days. Delivery then takes 3-5 business days in transit within the contiguous United States and Washington, D.C., and 7-9 business days to Alaska and Hawaii.
Will I get tracking?
Yes. We email you a tracking number as soon as your order ships.
What is your return policy?
You can return an item within 30 days of delivery if it is unused, in as-new condition and in its original packaging. Email us to start a return and we will send you the return instructions. Refunds go back to your original payment method within 10 business days of us receiving the return. See our Refund Policy for full details. Return shipping for items that are not defective is paid by the customer.
What if my item arrives damaged or defective?
Contact us with your order number and a short description or photo of the issue. For defective items, we cover the return shipping.
Are prices shown in US dollars?
Yes. All prices are in USD and shown before sales tax. Any applicable sales tax is calculated at checkout.
How can I contact you?
Email contact@goldpacknow.com or use our contact form.